What is the average response time for support requests?

We typically respond to all support requests within 24 hours on business days. For critical issues affecting invoicing operations, we prioritize faster response times. Most technical questions are resolved within one to two email exchanges.

Can I request a custom feature for my business?

Yes, we welcome feature requests from all users. Send your idea to support@mafactu.com with a description of the feature and how it would help your workflow. We review all suggestions and incorporate the most requested ones into our product roadmap.

Is support available in multiple languages?

Our support team handles requests in French and English. We strive to respond in the same language as your inquiry. Our platform and calculators are available in multiple languages including French, English, German, Dutch, and Norwegian.

How do I report a security vulnerability?

If you discover a potential security vulnerability on our platform, please report it immediately to support@mafactu.com with the subject line Security Report. We take security seriously and will investigate all reports promptly. Please do not disclose the vulnerability publicly until we have addressed it.

Contact Us | mafactu

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Email

support@mafactu.com

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Response Time

We typically respond within 24 hours on business days.

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Website

mafactu.com

Technical Support

For any technical questions about our calculation tools or invoicing software, send us an email at support@mafactu.com. Please include a detailed description of your issue, including the specific tool or page involved, your browser name and version, and the steps to reproduce the problem. Screenshots are also helpful for faster diagnosis. Our technical team reviews every request and will respond with a clear solution or next steps.

Business Inquiries & Partnerships

For business questions, partnerships, or custom feature requests, contact us at support@mafactu.com. Whether you are an accountant seeking bulk invoicing capabilities, a freelancer needing branded templates, or a company interested in integrating our tools into your workflow, we are happy to discuss your needs. We are also open to strategic partnerships with complementary software providers and professional associations.

Report an Issue

If you encounter a bug or unexpected behavior with any of our calculators or the invoicing platform, please report it to support@mafactu.com. To help us resolve the issue quickly, include the following details:

The specific calculator or feature affected
Your browser and device (desktop, tablet, or mobile)
The exact steps to reproduce the issue
Any error messages displayed on screen

We take every report seriously and aim to fix confirmed bugs within the next update cycle.

Feedback & Suggestions

We value your feedback. If you have ideas for new calculators, improvements to existing tools, or general suggestions about the platform, do not hesitate to share them with us. User feedback is a key driver of our product roadmap. Many of our most popular features, including multi-currency support and the compound interest calculator, were originally suggested by our community of users.